Refund policy

Unhappy with your purchase? No problem, you have 12 days after receiving your order to request an exchange of size or refund.

Return Policy & Conditions
* We accept returns postmarked within 12 days of the delivery date, international orders are allowed 18 days.
*Returns are processed within 5-7 business days after your item(s) are received.
*Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
*Returns must be received in new condition; unworn, unwashed, scent-free; with clothing tags attached.
* Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
*Sale items are final and cannot be returned or exchanged. Returns or exchanges after 12 days will not be accepted.

Non-Returnable Items
*All accessories
*All jewelry
*All intimates
*All sale items

Shipping Label?
*We do not currently provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Damaged, Defective or Incorrect Item?
*Damaged, defective, or incorrect items must be reported within 2 days of delivery. Please email shopkentrells@gmail.com for assistance.)
*Return packages must include a completed return request form the original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing.

Where do I send my return?